FAQs
At SÉLUNE ATELIER, every bag and textile accessory is thoughtfully made with care. Because handmade pieces are never perfectly identical, small variations in stitching, texture, and finish are part of what makes each one unique. Here are a few helpful answers before your order arrives
Are SÉLUNE ATELIER pieces handmade?
Yes. Our pieces are thoughtfully handmade, from selecting fabrics and textures to cutting, stitching, and finishing the smallest details. Slight variations are a natural part of the handmade process and give every piece its own character.
Do you ship worldwide?
Yes, we ship worldwide. Orders over $80 USD qualify for free shipping, while orders under $80 USD have a flat $5 USD shipping fee.
How long will my order take to arrive?
Delivery times vary depending on your destination and local carrier service. Once your order has been shipped, tracking details will be provided whenever available so you can follow its journey.
How should I care for my SÉLUNE piece?
To keep your piece looking its best, handle it gently and avoid prolonged exposure to moisture, strong sunlight, and harsh cleaning products. For small marks, we recommend careful spot cleaning with a soft cloth.
How can I contact SÉLUNE ATELIER?
If you have a question about a product or an order, please email us at sue@seluneatelier.com. We’ll be happy to help.
