Refund policy

 

1. Return Conditions

Returns or exchanges are not accepted for items without quality issues.
If you discover any quality problems with your purchase, please contact our customer service team first at: sue@seluneatelier.com

2. Return Process

If a quality issue is found, please contact our customer service team via email (sue@seluneatelier.com) to request a return. After your return request is approved, we will provide you with the return address and return authorization number.

The item must be shipped back to the designated return address provided by us. If a customer returns an item without contacting our customer service team and obtaining prior approval, any return shipping costs will be the customer’s responsibility.

3. Refund Processing

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time.

If you have not received your refund after 15 business days, please contact us for further assistance.

For example, once a returned item has been inspected and confirmed to meet the requirements, the refund will be credited back to the customer’s original payment account within 10 business days.