Shipping policy
At SÉLUNE ATELIER, we are happy to ship our handmade pieces worldwide.
Shipping Rates
- Enjoy free shipping on orders of $90 USD or more.
- A flat shipping fee of $5 USD applies to orders under $90 USD.
Order Processing
As many of our pieces are thoughtfully made and prepared with care, please allow 2–5 business days for your order to be processed before shipment.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Delivery Time
Delivery times vary depending on the destination and local carrier. International orders may take longer due to customs clearance, local postal services, peak seasons, or other circumstances beyond our control.
Please note that all delivery times are estimates and cannot be guaranteed.
Customs & Duties
International orders may be subject to customs duties, import taxes, or other local charges depending on the destination country.
Any customs duties, taxes, or additional import fees are the responsibility of the customer.
Incorrect Shipping Address
Please make sure your shipping address is complete and correct before placing your order.
If you notice an error, please contact us as soon as possible. Once an order has been shipped, we may not be able to change or redirect the delivery address.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost, please contact us and we will do our best to assist you with the shipment.
Please note that delays caused by customs, local carriers, weather conditions, or other circumstances outside our control may occasionally occur.
Questions About Your Order
If you have any questions about shipping or your order, please contact us at:
